Fireye MicroM Flame Safeguard (MC-5000)
Fireye MicroM Flame Safeguard (MC-5000) code 7: Lockout Flame Fail - PTFI
The pilot flame was not detected during the trial period, locking out the burner system.
Safety first. This code involves a gas, flame or electrical hazard. Do not keep resetting it. Leave burner, gas train and high voltage work to a qualified technician. WERCS answers 24/7 at (877) 489-3727.
- Code
- 7
- Name
- Lockout Flame Fail - PTFI
- Controller
- Fireye MicroM Flame Safeguard (MC-5000)
- Type
- Ignition lockout
- What it does
- Lockout: the control shuts down and stays off until it is reset
- Risk
- RED Specialist territory
- Reset
- Needs a manual reset
- Source
- The manufacturer's manual (subscribers see which manual and page)
Updated November 4, 2026
How to fix it
Subscribers get:
- What to do next, in plain words
- Which manufacturer manual it comes from, linked
- The step by step check for this problem, one check at a time
- Booking a live video call with Ben, a master booth technician ($250/hr, paid per call)
Questions about this code
What does Fireye MicroM Flame Safeguard (MC-5000) code 7 mean?
The pilot flame was not detected during the trial period, locking out the burner system.
Is Fireye MicroM Flame Safeguard (MC-5000) code 7 dangerous?
It is graded red, specialist territory: it involves a burner, gas, flame or safety lockout, so leave the repair to a qualified technician.
How do I fix Fireye MicroM Flame Safeguard (MC-5000) code 7?
The manual's fix and the step by step check for this code are in WERCS Diagnose, plans from $49 a month. For help right now, WERCS answers 24/7 at (877) 489-3727.
Other Fireye MicroM Flame Safeguard (MC-5000) codes
6 · Lockout Line Frequency Noise Detected15 · Lockout Fault Unknown16 · Lockout Amplifier High Count Fail19 · Lockout Flame Fail - MTFI20 · Lockout False Flame - STANDBY21 · Lockout Intrlck Open22 · Lockout Intrlck Closed
All 18 Fireye MicroM Flame Safeguard (MC-5000) codes · Every fault code